Policies
ONLINE RETURNS MUST BE MADE WITHIN 30 DAYS FROM PURCHASE. ITEMS MUST BE UNWASHED, UNWORN, UNDAMAGED, WITH ALL TAGS ATTACHED WITH THE ORIGINAL RECEIPT. JEWELRY MUST BE IN ORIGINAL PACKAGING. FINAL SALE ON CLEARANCE & SEASONAL ITEMS.
At this time, we don't offer online exchanges. If you would like to exchange an item, return it using our return process and then place a new order.
Returns are processed within 7 business days of arriving back to us. You will get an email as soon as your return is processed.
Sign up for our rewards program and receive one point for every dollar you spend. After 300 points you will receive special discounts and promotions.
Shipping Options & Rates:
All packages are sent via USPS.
Standard Shipping
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Standard delivery usually arrives within 3 - 5 business days from the shipped date, excluding holidays, with a $6.99 flat rate. Please note that the Standard delivery range will vary depending on your zip code. An estimated range will be provided at checkout based on your zip code.
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Standard delivery to Alaska, Hawaii, and P.O. Boxes addresses usually arrives within 5 - 9 business day from the shipped date, excluding holidays.
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Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.
Priority Delivery
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Express shipping orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2-3 business days from the shipped date.
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Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day.
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Express shipping is not available for Alaska, Hawaii, P.O Boxes, and APO/FPO addresses.
This Privacy Policy describes how Groove Boutique, LLC (“Groove Boutique,” “we,” or “us”) collects, uses, discloses, and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our websites or mobile applications that link to this Privacy Policy (collectively, our “Services”), or when you otherwise interact with us, such as in our stores, through our customer support channels or marketing campaigns, at an event, or on social media. We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.
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Transactional Information: When you make a purchase, exchange, or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
YOUR PRIVACY CHOICES
Account Information
You can access, modify, and delete certain information stored within your online account by logging into your account at any time.
Cross-Border Data Transfers
Groove Boutique is based in the U.S. and we process and store personal information on servers located in the U.S. We also use service providers to process personal information, and they may be located in, or have servers in, the U.S. and other countries. Where required by law, we provide adequate protection for the transfer of personal information in accordance with applicable law, such as by obtaining your consent, relying on the European Commission’s adequacy decisions, executing Standard Contractual Clauses, or complying with another approved data transfer mechanism.
Communications Preferences
You may opt out of receiving text messages and promotional emails from Groove Boutique by unsubscribing in those communications, or by logging in to your account and navigating to the “My Preferences” tab. If you opt out of such communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Orders cannot be canceled once shipped.
Promo codes may not be combinable with other discounts, including site-wide sales and offers. Hang onto your code to use when the sale is over.